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Why are you in business? Hopefully you enjoy what you do, however is it because you want to make money so that you can have, be and do more in your life? Who pays you? Your clients do and never forget that. Unfortunately many people do. They take your money and then vanish off the face of the earth. And if you do hear from them you know they are only trying to sell something or business is not going well. The silly thing is, if you look after the hand that feeds you, they will look after you. Keep in regular contact with your clients, particularly the top 20% (both current and past) who have provided you with the most income. Still keep in touch with the others via newsletters etc. However the top 20% of very special clients need extra attention. A monthly "how's things?" call. Find out how life is treating them, without expecting to sell anything. Send the occasional gift …a book, tape, movie tickets. Thank them for their business. When special times of the year occur send them a Christmas Hamper, New Year's Calendar, Easter eggs at Easter. Little things which show you care. When you get referrals, reward the referee with a thank you card or gift. Do what most people in business don't do. You will be amazed that if you consistently (that is the key word here) make the extra effort, you will continue to get repeat business or more referrals. My Story For the past two years, I had engaged the services of two separate property managers to look after our investment properties. The property manager of company no. 1 was never pro-active. The only time he spoke with me was when I initiated contact because I had a query or was unhappy about their services. Company no. 2 was exactly the same except that they kept in touch via a newsletter which really was of no use to me as it didn't mention anything about property management. Mostly the information was about properties being sold. It was very interesting that both property managers contacted me only when they had been notified by my new property management company that their services were no longer required. In fact, both of them were very upset. They were upset? I'm the one who was paying them, not the other way around. They both wanted to know why I was changing and I certainly told them. When the new property manager did an inspection on one of the properties, the tenants were home. They told my new property manager that the old company provided very poor service and they were very slow following up any problems they had. I told that to the old company and the manager replied "tenants always say that". Anyhow the point of this story is to spell out that because people don't say anything, doesn't mean they are happy with your services. Also as a business person you need to be on the ball. Be pro-active, not re-active. And to do all of this you need to learn how to get organised, manage your time and yourself as effectively as possible. These are not skills most people are born with. They need to be learned. The Final Word There is plenty of business around, however most people spend heaps of time chasing it, take the money and run off to the next person. Yet it would be so much easier to look after what you already have. (And the same applies to your personal life.) QuitSmokingRightNow. - Quit smoking right now without patches, pills or gums, and without gaining any extra weight - guaranteed. Starting A Child Daycare. - Complete business package to help you easily and quickly start your own profitable home-based day care business! Ultimate Sports Parent Radio interviews Kirk Mango, a coach, National
Champion, 3-Time All-American, and Hall of Fame Athlete and writer working
on a book, “Becoming A True Champion." Our topic: Determination and how
it affects kids in sports, especially when they face adversity. Providing
commentary is Dr. Patrick Cohn, mental game expert. Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 |
More Articles:1. Cause and Effect! Choose a Path By Ryan Blackport Three steps to your Personal Transformation:Awareness and PerceptionLaw of Cause and EffectLaw of AccumulationThese categories are what you need to understand in order to be in total control of your being!Most go through life never reaching their potential because they never take control of all their faculties or abilities.This information is designed to help you gain complete control of your life!So lets get into it1) Awareness and perception.In order to be in complete control of our self, ac… 2. Seeing Your Energy At Work By Susan Norrad Our bodies are made of pure energy. With Quantum physics we learn that the cells of our body are made of molecules, which are made of atoms, which are made of sub-atomic particles.These sub-atomic particles are not actually particles, they are pure energy and also "probabilities of existence". It is when we give our attention to this energy that they become particles and go on to become real. What we think becomes our reality.I know this is a little hard to believe for some people. You ma… 3. Listening Skills In Relationships By Patricia Weber Recently, when out to dinner with another couple, my husband is surprised at what someone says about one of our neighbors. He even comments this to the person about his amazement. Less than one week later, my husband comments to me he wonders about this very situation. After asking him, “Well don’t you remember Sean told you that?” “No. I must have been in a conversation with someone else then.” I just torque my jaws and change the subject because I just don’t want to have this conversat… 4. Building a Strong Coaching Practice By Mary Gardner As a person who has been around the coaching profession for a number of years, I wish I could say that my practice is full right now. But the fact is that I’ve been pursuing TV gigs in the last few years and haven’t put much emphasis on building my individual coaching practice. I’ve also been blessed to receive several corporate coaching and training jobs so the individual coaching has taken a back seat.But I’ve recently moved to a new state and have had a chance to evaluate what I want my sch… |
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